Customer Care Plan
Monaghan Local Authorities interacts with a variety of customers, from individual applicants for services to Community and Representative groups.
We are committed to dealing fairly, properly and impartially with our customers.
In 2004 our Customer Care Plan was published and distributed to every home in the County. Our aim is to facilitate our customers and help them access the many services provided by the Council in an effective and caring manner.
Download the Customer Care Plan for Monaghan Local Authorities
(Note: This document is approx. 298kB in size and may take some time to download)
Our Guarantee
Principles of Quality Service
We are committed to providing an efficient and courteous service to all our customers. However, sometimes things do go wrong. If you have a problem or are unhappy with any aspects of our service, we want to know about it.
When we make a mistake, or are otherwise at fault, we will apologise, do what we can to remedy the situation at the earliest opportunity and where appropriate, take whatever measures are necessary to prevent a similiar situation recurring.
Customer Service Commitments
You are entitled to be treated with dignity and respect
We will respond to you in a sensitive, helpful, courteous and impartial way
We will respect your privacy
We will make every effort to provide you with the information you require
Making a complaint or comment
Complaints may only be made in person, in writing or by email
Complaints cannot be considered valid if they are not signed
Your complaint will be acknowledged within one week, treated confidentially and a decision or update will be given within four weeks
If you have any queries or comments please contact us at:
Customer Care Section,
Corporate Affairs,
Monaghan County Council,
The Glen,
Monaghan.
Tel: 047-30500 Fax: 047-82639
Email: info@monaghancoco.ie
Complaints Procedures - Office of the Ombudsman - Oifig an Ombudsman
If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. By law the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides a free, impartial and independent dispute resolution service.
Contact details are as follows:
Office of the Ombudsman
18 Lower Leeson Street
Dublin 2
Tel: Lo-call 1890 22 30 30
Tel: 01 639 5600
Fax: 01 639 5674
Email: ombudsman@ombudsman.gov.ie
Web: www.ombudsman.ie
